Client services Shipping & returns

Sent with tracking. Returned on request.

Free shipping across the United States. We deliver to the UK and Europe too; there, shipping and any duties are shown at checkout.

Hands tying a pillow into a cotton drawstring bag beside an open Canvello box and a tape measure
Shipping within the US
Free
To leave us, Monday to Friday
1–2 days
To ask for a return
30 days
Where we deliver
US · UK · EU

How it travels

Where Arrives Shipping
United States Tracked, by DHL Express, UPS or USPS Leaves in 1–2 business days, then 3–4 in transit Free
United Kingdom Sold by Global-e, our merchant of record Leaves in 1–2 business days, then 3–6 in transit At checkout
Europe The EU, Norway, Iceland, Liechtenstein, Switzerland Leaves in 1–2 business days, then 4–10 in transit At checkout
  • Orders ship by DHL Express, UPS or USPS. Our order cut-off is 8 PM Pacific; days are business days, Monday to Friday.
  • Outside the US, Global-e is the merchant of record: it sets shipping, duties and taxes and shows them at checkout, before you pay.
  • We deliver to the United States, the United Kingdom and Europe only.

From our door to yours

  1. Order by 8 PM Pacific

    Ordered

    Orders placed after 8 PM Pacific start the next business day.

  2. 1–2 business days

    Packed in Campbell

    Prepared at our warehouse and fulfilment centre in Campbell, California.

  3. When it ships

    Tracking by email

    You get an email with the tracking details as soon as your order ships.

  4. 3–4 days in the US

    At your door

    To the UK, 3–6 business days in transit; to Europe, 4–10.

Returns · 30 days

Thirty days to ask

  • Ask for a return within 30 days of receiving your order.
  • Send it back as it came: unused, with its tags, in the original packaging, with proof of purchase.
  • Once we accept the return, we send a return label and instructions. Parcels sent without asking first can’t be accepted.
  • Once it’s received and inspected, an approved refund goes to your original payment method within 10 business days.
  • To exchange, return the piece; once the return is accepted, order the new one.
  • Check your order when it arrives, and tell us at once if anything is damaged, defective or not what you ordered.
  • Shipping to the EU? You can cancel or return within 14 days, for any reason.
  • Sale items, gift cards and custom or special orders can’t be returned.

Start a return

Write to us first

Email us your order number and the piece you’d like to return. We reply with a label and where to send it.

Email us

info@canvellostudio.com · or use the contact form

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