Client services Care guide
Cared for, piece by piece.
What our product pages say about cleaning each cloth. When a piece’s own page gives a care line, follow that first.
Handwoven silk velvet
Dry clean, or spot clean with care
Our silk velvets are woven by hand and coloured with vegetable dyes. Their care line is dry cleaning, by a professional; a small mark can be spot cleaned.
- Dry clean
- Spot clean
- Professional clean
What to do
- Unzip the cover from its insert before cleaning
- Take it to a professional cleaner
- Spot clean a small mark only
Hair-on cowhide
Unzip the cover for cleaning
Our cowhide pillows close with a zip, so the cover comes off its insert for cleaning.
- Removable cover
What to do
- Unzip the cover from its insert
- Ask us before cleaning it
Cotton covers, natural linen backs
The cover comes off
Cotton covers, and the natural linen backs on many of our pillows, close with a hidden zip, so the cover can be cleaned apart from its insert.
- Hidden zip
What to do
- Unzip the cover from its insert
- Follow the care line on the piece’s page
Down-feather
Down-feather, sealed for travel
Our inserts are down-feather, and many arrive vacuum-sealed for freshness. Take the insert out of its seal and plump it by hand.
- Vacuum-sealed
- Down-feather
What to do
- Take the insert out of its seal
- Plump it by hand
On every piece
-
The zip
Covers come off
Where a cover closes with a hidden zip, it comes off its insert for cleaning.
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The page
Its own care line
Each piece’s product page gives its care. Follow that first.
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Not sure?
Ask before cleaning
Write to us before cleaning anything you’re unsure about.