Asked often, answered plainly.

At checkout we take American Express, Apple Pay, Bancontact, Bizum, Blik, Diners Club, Discover, Eps, Google Pay, Ideal, JCB, Maestro, Mastercard, Mb, Mobilepay, PayPal, Przelewy24, Shop Pay, Twint, Unionpay, Usdc, Visa.

No. You can check out as a guest, or sign in if you have an account.

You get an email with your tracking details as soon as your order ships.

Email info@canvellostudio.com or call 631-507-6873. We’re here Monday to Friday, 9 AM to 8 PM Pacific.

To the United States, the United Kingdom and Europe.

Yes, within the United States. To the UK and Europe, shipping and any duties are shown at checkout.

Orders leave us in 1–2 business days, then take 3–4 business days in transit in the US, 3–6 to the UK and 4–10 to Europe. Our order cut-off is 8 PM Pacific.

DHL Express, UPS or USPS, with tracking.

You have 30 days after receiving your order to ask for a return. Pieces go back as they came: unused, with their tags, in the original packaging, with proof of purchase.

Email info@canvellostudio.com. If we accept the return, we send a label and instructions. Parcels sent without asking first can’t be accepted.

Sale items, gift cards, and custom or special orders.

Once we’ve received and inspected your return, we tell you whether it’s approved. An approved refund goes to your original payment method within 10 business days; your bank may take a little longer to post it.

Check your order when it arrives and tell us at once if anything is damaged, defective or not what you ordered, so we can make it right.

Return the piece you have; once the return is accepted, place a new order for the one you’d like.

Yes: if your order ships to the European Union, you can cancel or return it within 14 days, for any reason, as it came, with proof of purchase.

Each product page says whether its pillow comes with an insert, and what fills it.

Our silk velvets are handwoven by artisans in Turkey and Uzbekistan, and our pillows are sewn in our California atelier.

Follow the care line on its product page. For silk velvet that is dry cleaning, or spot cleaning a small mark.

We have no retail store: orders are packed and shipped from our warehouse in Campbell, California.

Yes. Designers, stagers, hospitality and dealers can apply for a trade account; every application is reviewed by hand.